Delivery and Refund Terms

Delivery is instant and electronic. The moment payment is approved your account moves to the Pro plan and the paid features become available the same minute.

There is no shipping fee, delivery period or delivery address.

You can cancel your subscription from your account at any time; you do not need to contact us.

Cancellation stops the next automatic renewal. You keep using the service until the end of the period you have already paid for; access is not cut off part-way.

Under Article 15/1-ğ of the Regulation on Distance Contracts, there is no right of withdrawal for services performed instantly in an electronic environment. This is put to you for confirmation at the payment step.

This does not remove the refund cases below.

Even though there is no right of withdrawal, we refund in these cases:

• The service could not be provided or used because of a technical fault
• A payment was taken twice by mistake
• The subscription renewed despite your cancellation request

Refunds are made to the card or account used for payment within fourteen days at the latest from approval of the request. The time it appears on your statement depends on your bank.

Write to info@kelyvaro.com for a refund request or a complaint. Requests are answered within seven days at the latest.

If no resolution is reached, you may apply to the Consumer Arbitration Committee or Consumer Court at your place of residence, within the monetary limits announced by the Ministry of Trade.